Frequently Asked Questions
I don’t have time to read this; can I just call with my questions?
Absolutely, call me at 904-338-4236
Can I request a certain day or specific time?
Generally no. We have a scheduled route so we can keep our prices down. Please call to find out what days we are in your area. (We will make every effort to accommodate you)
Where do you clean?
Anywhere your dog goes: Grass, Concrete, Deck, Etc…
Is it ok for my lawn service to mow the grass before you come?
Certainly, we don’t mind. Most lawn services set their blades high enough so that they don’t hit the waste. Lawn services don’t like to clean their equipment from the waste. We will make sure we scoop it all.
Is dog waste good for my lawn?
Absolutely not! Dogs eat protein based food products. Dog waste contains bacteria and parasites that can be harmful to your family, pets and lawn.
Do I have to be there when you come for service?
You do not have to be. We service hundreds of yards each week and have never had a problem.
Is my personal information safe with you?
We NEVER sell or share information about you with anyone.
Should I Unlock My Gate?
Yes. We will not climb or jump over fences. Please have your gate unlocked on your service day. You may provide us with a key to the lock if that will be convenient for you.
How Often Does Your Company Come Out?
Most of our customers prefer twice per week or once a week service. We also scoop every other week and do One time cleanings as well. Please note that we will clean your yard on your service day, but we can not guarantee the same time every visit. Our schedules and routes are constantly changing.
What Happens If The Weather Is Bad?
We work in just about any weather conditions. We will not work in hurricanes, tropical storm warnings, lightning, or severe thunderstorms. You do get charged, as we will have more to scoop the next visit.
Do I Have To Sign A Contract?
We can start and stop service over the phone, so we have no contracts to sign regarding service. We may have a contract for you to sign regarding aggressive and vicious dogs.
Why should I hire First Coast Scoopers?
We are responsible, professional, insured and cost effective.
- you don’t like to scoop poop, we “doo”
- you don’t have the time to do it
- no arguing about who has “poop patrol”?
- your children can play outside, poop FREE.
How am I billed?
All major credit cards and checks are accepted. Most customers prefer an automatic payment plan through their credit card company. (We Schedule the payments to charge on a certain day of the month). We do bill one month in advance.
How can I start or stop service?
A simple phone call will do. 904-338-4236
What happens if you can’t get in to my yard?
The first time, we’ll waive the charges for that day and contact you to resolve the issue. Any future occurrences you will be charged regular fees. (If we have to miss a day the next visit will have more waste to scoop)
How do you dispose of the waste?
It is removed from your property and is disposed of in accordance with city, county and state regulations.
Will the technician close my gate?
It is our #1 priority. Upon leaving we shut the gate and even tug on it to be sure its closed.
Can We Work With Your Dog In The Yard?
If your dogs are friendly, and will allow strangers in your yard, then yes we can work with your dogs in your yard. If your dogs are aggressive or vicious we can not work with them in your yard. They will have to be out of the yard while we are cleaning it.
What are your service areas?
32003, 32043, 32065, 32068, 32073, 32081, 32082, 32092, 32095, 32204, 32205, 32207, 32210, 32216, 32217, 32222, 32223, 32224, 32225, 32227, 32233, 32244, 32246, 32250, 32256, 32257, 32258, 32259, 32266. If you are not in one of these Zip Codes, please call 904-338-4236.
What If I Want To Skip A Day Or I Go On Vacation?
Please call us in advance, so we do not come to your property. You will not be charged if we have prior notice. You do get charged if you do not notify us and we come to your property.
We strive to provide perfect service, but if there is ever a time when our service does not meet your expectations, please contact us ASAP. We will make it right!!
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